wrought-(p13)-produced or shaped by beating with a hammer, as iron or silver articles.
quota-(p15)-the share or proportional part of a total that is required from, or is due or belongs to, a particular district, state, person, group, etc.
"They're dead, dead". This was said by Sai and it tells us that she has nobody with no family members no friends. She has never told anyone what had happened to her parents before but this is the first time she had realized that her parents are gone and she will never be able to see her again.